FAQs

1. DO I NEED TO HAVE AN ACCOUNT TO SHOP?

- NO

- You can browse our entire website, and add items to your basket without creating an account. You can proceed to checkout without making an account

- The Account is created to make your future shopping easier.

- We want to make your shopping experience easier by saving your information so you don't have to type it every time you shop with us

2. HOW DO I CREATE AN ACCOUNT?

- Click Login / Signup icon

- Click on the signup tab in the customer login screen

- Fill in the necessary information

- And voila, the account is created

3. WHAT IF I LOST MY PASSWORD?

- Click the “forgot password” tab and follow the instructions

- We'll have a new password routed to you in seconds

4. HOW CAN I UPDATE MY SHIPPING ADDRESS

- Click on My Account

- Go to Edit profile

- Change the elements as per your requirement

5. HOW CAN I VIEW MY ORDER DETAILS AND HISTORY?

- Login to your account

- Click on Order history and the status of your current orders and past orders will be displayed

ORDER / PAYMENTS

1. HOW DO I PLACE AN ORDER?

- Browse the items you want the order

- Add them to your cart / basket

- Click proceed to check out

- Enter the necessary information for billing and delivery

- Submit the information to process the order

2. HOW DO I CHECK MY ORDER STATUS?

- Click Login / Signup icon

- Click on the order history tab and view the status

3. HOW DO I CANCEL AN ORDER?

- Simply remove the items from your cart

- If you want to cancel an order which is already placed please WhatsApp us on 923111684429

4. HOW CAN I PAY FOR MY ORDER

- Cash on Delivery

- Bank Transfer

-Card payment

5. HOW I CAN SEE MY ORDER HISTORY

- Login to your account

- Click on Order history and the status of your current orders and past orders will be displayed

7. HOW MANY DAYS DOES IT TAKE TO DELIVER?

- Most of our orders are delivered within 5 business days. In Rare cases, the time extends to 8 business days.

8. WHAT IS I AM NOT AVAILABLE AT THE TIME OF DELIVERY?

- The courier makes 2 attempts. Kindly ensure the right information is given along with contact number

9. WHERE IS CASH ON DELIVERY AVAILABLE?

- All across Pakistan

10. WHAT IS THE GIFT WRAP OPTION LIKE?

Gift wrap is consistent of a generic metallic wrap, period. The cost also includes the service charges. Please contact us for any confusions, as we would not be held liable for any assumptions at the customer's end.

RETURNS POLICY

What is store's shipping policy?

Delivery charges of Rs. 150 are applicable on all orders. We use courier service to ship out the orders.

Zaymal has a right to refuse order/service due to any issues with the order or similar reason, that it is not liable to share with the customer.

RETURNS POLICY

What is store's return/exchange policy?

Items can only qualify for return or exchange provided that wrong parcel is delivered. The period of complaint is 4 working days. As products are subject to use, the brand cannot be held liable for any damages rendered to the product either due to accident or misuse at the customer's end. For returns kindly courier the product to our factory in Lahore and we will reimburse you (in store credit) accordingly for the cost of the product, or you can have it exchanged.

Otherwise, we do not offer exchanges.

In case of a damaged product, kindly WhatsApp us 923111684429

There can be slight differences in colour and dimension due to effect of light These do not merit for refund.

What currency are the prices do I see in the site?

All prices are in USD.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at ecovuss@gmail.com

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels. Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at ecovuss@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.We do receive a large number of email

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to ecovuss@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.